Terms of service

Terms of sale

These terms apply to consumer purchases from ellaroseglow.com. The seller is Mark Evans, a sole trader trading as Ella Rose Glow, at 3 Kinder Road, Inkersall, Chesterfield, S43 3HR, United Kingdom. You can contact us at shopify-mark@outlook.com.

Placing an order

Select your products and review your basket, delivery address and total before paying. You can correct mistakes before submitting your order. Orders are placed in English and we send confirmation by email. Please keep your confirmation and a copy of these terms for your records.

Read each product's description, size or quantity, ingredients and usage information before ordering. Follow the instructions and warnings supplied with the product. Product descriptions form part of your purchase; these terms do not remove your rights where an item is misdescribed.

Prices and payment

Prices are shown in pounds sterling. Ella Rose Glow is not VAT registered and does not charge VAT. Delivery charges and the final total are displayed before you pay. Available payment methods are shown at checkout. We do not add optional extras without your agreement.

If we cannot supply an item, we will tell you promptly and refund any payment taken for the unavailable purchase. We will not substitute a different product or increase the agreed price without your agreement.

Delivery and your purchase

The delivery options, charges, coverage and estimated timing displayed before you pay apply to your order. Please check your delivery details carefully and contact us promptly if they need correcting. A change may not be possible once dispatch has started.

Where a supplier dispatches goods directly, your purchase is still from Ella Rose Glow. Contact us about delivery problems, cancellations, returns or product faults. We remain responsible for arranging the appropriate resolution; you do not have to resolve a problem directly with our supplier.

Unless we expressly agree a different period with you, goods will be delivered within 30 days. This does not replace any earlier delivery date agreed for your order. Your legal remedies for late or failed delivery remain available.

Returns, complaints and your rights

Our Returns and Cancellations Policy explains how to cancel, return goods or report a fault. Nothing in these terms restricts your statutory consumer rights or excludes liability that the law does not allow us to exclude.

For a complaint, email shopify-mark@outlook.com with your order details, a description of the problem and the outcome you seek. We will investigate and explain the proposed resolution.

Changes to these terms apply to future purchases and do not retrospectively alter an existing order.